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Icendra · 10-10-2010, 12:24 PM

I'm hoping I'm in the right place with this as there doesn't seem to be a "Software" forum for Mobipocket. I'm having problems and I'm desperately hoping the knowledgeable people here can help.

I'm running Mobipocket Desktop 6.2 on a Dell Latitude touchscreen laptop with Windows 7 (64 bit). For the past 8 months Reader has been operating without a glitch on my machine. On Oct 4/10 it stopped working. I had opened a book in reader but when I closed out I remembered that I wanted to check something in another book. I double-clicked the title in Windows Explorer and got the equivalent of the following error (this error was from earlier today):

Problem signature:
Problem Event Name: APPCRASH
Application Name: reader.exe
Application Version: 0.0.0.0
Application Timestamp: 48368e32
Fault Module Name: reader.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 48368e32
Exception Code: c0000005
Exception Offset: 000fa7d2
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I have run Trend Micro Titanium security, which found no dangerous/malicious anything on my machine. Registry Mechanic has found and fixed registry errors which made no difference to Reader. I have rolled Reader back to a restore point prior to the APPCRASH. I have rolled my laptop back to a restore point prior to the event. I have set my DEP so that Reader is allowed full memory access. I have uninstalled, rebooted, and re-installed Reader. None of these have fixed the problem to the point that I can open reader - I'm still getting the same error other than the timestamps. Please help, I'm beyond frustrated that can't access any of my books.

Any and all help will be greatly appreciated,
Kristen.

10-10-2010, 12:24 PM	#1
Icendra Junior Member Posts: 4 Karma: 10 Join Date: Mar 2010 Location: Edmonton, Alberta, Canada Device: Palm TX/Libre Pro	Mobipocket Reader software crash I'm hoping I'm in the right place with this as there doesn't seem to be a "Software" forum for Mobipocket. I'm having problems and I'm desperately hoping the knowledgeable people here can help. I'm running Mobipocket Desktop 6.2 on a Dell Latitude touchscreen laptop with Windows 7 (64 bit). For the past 8 months Reader has been operating without a glitch on my machine. On Oct 4/10 it stopped working. I had opened a book in reader but when I closed out I remembered that I wanted to check something in another book. I double-clicked the title in Windows Explorer and got the equivalent of the following error (this error was from earlier today): Problem signature: Problem Event Name: APPCRASH Application Name: reader.exe Application Version: 0.0.0.0 Application Timestamp: 48368e32 Fault Module Name: reader.exe Fault Module Version: 0.0.0.0 Fault Module Timestamp: 48368e32 Exception Code: c0000005 Exception Offset: 000fa7d2 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 4105 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 I have run Trend Micro Titanium security, which found no dangerous/malicious anything on my machine. Registry Mechanic has found and fixed registry errors which made no difference to Reader. I have rolled Reader back to a restore point prior to the APPCRASH. I have rolled my laptop back to a restore point prior to the event. I have set my DEP so that Reader is allowed full memory access. I have uninstalled, rebooted, and re-installed Reader. None of these have fixed the problem to the point that I can open reader - I'm still getting the same error other than the timestamps. Please help, I'm beyond frustrated that can't access any of my books. Any and all help will be greatly appreciated, Kristen.