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I don't use eBay, but I've bought from individual sellers on Amazon - and I've left the occasional negative feedback. In those cases, the seller was able to put a response to my comment - leaving the buyer to decide who was correct.
(In my case, their responses sounded defensive and childish, so I'm hoping the buyers will take my word for it. So if that IS something you can do, I'd also suggest that you write it carefully to sound reasonable and not childish or just ticked off).
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