Hi Lani,
The same thing happened to us when we got our second Kindle DX, which we had shipped to Oz (we bought the first one in the States).
When you buy a Kindle, Amazon automatically creates a Kindle for you in your account---it says something like "John's Kindle". But in the case of the one we bought from Oz, it looks like the serial # and the account had not been associated, as the collection option was greyed out, like for you.
I wouldn't worry about messing up your Kindle account by registering the same unit multiple times, the Amazon site seems to be really smart. I created a new Kindle account and entered the serial #, but when Amazon saw it was a duplicate, it went back to a single account. I also turned on the wireless and registered through the Kindle. Anyhow, you can rename your Kindles anytime on the Amazon "/myk" (manage your kindle) page.
But you say you get no signal?!!! Where are you in NZ? We're moving to Nelson in a couple weeks, I hope we get signal!
Smiles,
Andy
Last edited by playful; 10-10-2010 at 09:45 PM.
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