[Zevs]

Hi!

I had a problem with downloading a book from the Connect bookstore last week, kept giving me error messages. I bought a few other books at the time and they all downloaded OK. So wrote to Connect about this and got an automatic response from them that they would answer within one business day. That was last Friday and then today I got another automatic message from them saying that since I hadn't answered their automatic mail promising support within a business day they considered my problem solved! What is going on, are there any human beings at Connect or just machines ? When I had a problem some time ago with the new update of the Connect software, they even didn't bother to reply at all. If that is how Sony treat their loyal customers, how can they expect us to keep staying loyal!

Zevs