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Welcome to the forum.
If I'm understanding your complaints, I have 2 comments in response:
Re: the Cut/Zoom feature not being "persistent," that's carrying forward how the Zoom feature works on previous models. So it's not so much a fault as an intentional design choice. As they say: "It's not a bug, it's a feature!"
About the "multiple copies of each document" I'm not sure I'm following. If I put a book on the Reader and copy it into multiple collections, the book file itself is only on the reader once. I could be confused about what your complaint is, though.
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