Quote:
Originally Posted by kacir
There is lots of things you can do from a distance.
Tell them to:
- use different cable
- plug cable to different USB port on computer
- try plugging the device to different computer
- try inserting/removing the SD card
- try reseting the device
- try restoring the device to factory default state (this wipes all books, bookmarks ... EVERYTHING) This is the last resort.
I am pretty sure that owner of the nearest Internet Cafe can help them with most of those tasks when they go in during "slow" hours, ask nicely, look hopeless enough, and pay for one hour of PC use.
If nothing of the above works they can purchase a microSD card and a card reader and get books on the device this way.
You can send them MIcroSD card with books stuck between two pieces of cardboard in an envelope by airmail.
There are other things they can do, just come back and tell us how the above worked.
|
In addition to trying to connect with computer running, try connecting to computer
THEN turn computer on. Be sure to click on the PC choice when presented not on
charge.
I don't remember if it makes a difference whether the reader is first turned on or not. Maybe try both ways.
I just[last night] went through the no connection exercise. Finally found problem was the cable not fitting tightly. Changed cable no problem. Tried all kinds of Windows 7 esoteric solutions first such as clearing caches, changing drive letters in registry and others suggested on the net.DUH!