Quote:
Originally Posted by ReaderEatter
I agree with Steven that it is best to work with them. Most of you have invested in the device and it is a good one. While I think they also have a lot of learning to do... I also think it is in your interests to work with them to understand that the opinion and feelings of the public do count a hell of a lot!!
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Well trouble is (and sorry to use an old analogy) but, you can lead a horse to water, but you can't make it drink!!
As I mentioned before I did receive a response after contacting Jenifer about my issue, and did receive an apology etc, and it is all resolved now, but unfortunately for Astak in that period of time I went and purchased 2 ereaders from elsewhere. Now there is probably little money made by Astak on the sale of an ereader, so losing 2 sales isn't really a big (if at all) financial loss, however I stopped spreading the brand Astak around, so who knows the lost opportunity cost to Astak by both myself and others who cannot buy their products (and subsequently cannot suggest them as devices for friends/family to consider buying?). 10 people? 100? 1000+?
Please Astak listen!!! Especially with the ebookstore. I have a rather big TBR list, but in the past 4 weeks my wife and I have spent close to $100US just buying ebooks based on recommendations emailed to us from ebookstores. I have yet to receive one email from ezread.com despite signing up when it became live. Consequently I have never bought an ebook from there.