Ok have just tried an old HP laptop that was given to me. It's never been used and everything on it would be so out of date it's not funny [no internet]. Nevertheless when I connected to the story sure enough the laptop screen recognized the story with blank screen showing story[E] so obviously it recognizes it as drive E. I used the usb hub and the cable that came with the story. So everything is obviously working from that end and it appears to be the pc but I DON'T KNOW WHAT. Unfortunately this laptop is not very good and flickers in and out so I can't really use it. Any more suggestions as to what could be upsetting my pc.