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Originally Posted by tompe
Yes. But responding that warranty does not cover it is a try to fool the customer. First it is not warranty that covers it. And they do not mention at all that they are responsible to show that it was not an original defect.
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Because, most of times, if not all the times, broken screen happens because of user...
First mail from bookeen "looks like screen is broken", then after they had the cybook, they confirmed and asked for payment. ie, if they had some reason to think the screen was defective, they would have fixed it for free.
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What I do not get is why people here are so fast defending companies that try to not follow the EU rules.
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Well, maybe I had to pay for postage fee (they aren't that much, from paris to paris). But in the meantime, my e-reader came back fixed before I had time to really miss it. I had prepared myself to live without the reader for a month or so, that was only one week.
Guess the reason i see things differently there if the prise difference. Posting from Sweden to France in more expensive than France - France , so paying postage fees become more of a deal. I can even carry the reader myself if need be.
Then, customers pays for support anyway, one way or another. Either you have the customers pays when they need support, either you pay for support when you buy the device. But the money have to come from somewhere.
And at least, readers are light. I had a pair of speaker I gave up getting fixed, because postage fees to US would cost almost as much as the speakers themselves.