MobileRead Forums - View Single Post - Computer with XP doesn't recognise iriver story

MacEachaidh · 10-03-2010, 02:28 AM

G'day grevilleagirl,
That must be really frustrating. I'll see if I can help.

First up: Here are the steps I go through to connect my Story to my computer with Windows XP. Can you check this against what you're doing, and let us know if any of the steps are different?

1) Make sure the PC and Story are both switched on and fully booted up.
2) Attach the USB cable to the PC, and then to the Story. (Mine sort of goes in halfway, and then I have to push a little bit harder and it clicks into place.)
3) On the Story, a screen comes up called "Connect USB with a USB logo, and two options: "Recharge battery" or "Connect removable disk". I use the down arrow to move to the "Connect" option, and hit the Enter key once.
4) The Story screen changes to just the USB logo and the message "Connect USB"
5) On my PC, a dialogue box comes up asking what I want Windows to do with the device. I choose the option "Open folder to view files with Windows Explorer" and click OK.
6) A window opens up on my Windows desktop, showing the files and folders on the Story. I can then add or delete files the same way as on any Windows drive.

Do you go through the same steps on yours? If not, let us know, and that might help work out what's going wrong.

cheers,
Bran

10-03-2010, 02:28 AM	#10
MacEachaidh Browser Posts: 745 Karma: 578294 Join Date: Apr 2010 Location: Australia Device: Kobo Touch, Kobo Aura HD	G'day grevilleagirl, That must be really frustrating. I'll see if I can help. First up: Here are the steps I go through to connect my Story to my computer with Windows XP. Can you check this against what you're doing, and let us know if any of the steps are different? 1) Make sure the PC and Story are both switched on and fully booted up. 2) Attach the USB cable to the PC, and then to the Story. (Mine sort of goes in halfway, and then I have to push a little bit harder and it clicks into place.) 3) On the Story, a screen comes up called "Connect USB with a USB logo, and two options: "Recharge battery" or "Connect removable disk". I use the down arrow to move to the "Connect" option, and hit the Enter key once. 4) The Story screen changes to just the USB logo and the message "Connect USB" 5) On my PC, a dialogue box comes up asking what I want Windows to do with the device. I choose the option "Open folder to view files with Windows Explorer" and click OK. 6) A window opens up on my Windows desktop, showing the files and folders on the Story. I can then add or delete files the same way as on any Windows drive. Do you go through the same steps on yours? If not, let us know, and that might help work out what's going wrong. cheers, Bran Last edited by MacEachaidh; 10-03-2010 at 02:54 AM. Reason: Edited to correct the wording in Step 5)