MobileRead Forums - View Single Post - Booken (Cybook Gen3) do not complying with warranty

merlin · 10-02-2010, 01:09 PM

The question is simple. An ebook reader is made to be transported and should be enough resistant for the normal use. The Gold ed of Booken gen 3 has in addition its protective (semirigid) book-type cover which further protect the device and the screen.

I had the device from few months and nothing particular happen, ie. the device was not falling down, impacted by somethink, etc. Therefore, it was I consider a "normal" use.
It may be easy verified that in the device there is no trace at all of indication which may suppose an external damage.

Nevertheless, the Booken refuse the reparation in warranty and the cost of the reparation (including the fact that it is necessary to send in France, being not present a service in other countries) at the end is more costly that to buy a new device (NOT FROM BOOKEN) which also has less limits that the Gen 3.

So my personal conclusion is that I refused the reparation and after only three months, without any damage from my side, I was forced to buy a new reader.

I feel that it is necessary to advice the potential buyers of this device that at least it is very fragile and that reparation is costly and they don't apply the warranty even if it was NOT indicated that the screen is not covered and I do not feel that the rupture (if any, I have no possibility to verify that it is the true cause) was caused by me and not an intrinsic defect.

10-02-2010, 01:09 PM	#22
merlin Junior Member Posts: 7 Karma: 10 Join Date: Sep 2010 Device: Cybook Gen3	The question is simple. An ebook reader is made to be transported and should be enough resistant for the normal use. The Gold ed of Booken gen 3 has in addition its protective (semirigid) book-type cover which further protect the device and the screen. I had the device from few months and nothing particular happen, ie. the device was not falling down, impacted by somethink, etc. Therefore, it was I consider a "normal" use. It may be easy verified that in the device there is no trace at all of indication which may suppose an external damage. Nevertheless, the Booken refuse the reparation in warranty and the cost of the reparation (including the fact that it is necessary to send in France, being not present a service in other countries) at the end is more costly that to buy a new device (NOT FROM BOOKEN) which also has less limits that the Gen 3. So my personal conclusion is that I refused the reparation and after only three months, without any damage from my side, I was forced to buy a new reader. I feel that it is necessary to advice the potential buyers of this device that at least it is very fragile and that reparation is costly and they don't apply the warranty even if it was NOT indicated that the screen is not covered and I do not feel that the rupture (if any, I have no possibility to verify that it is the true cause) was caused by me and not an intrinsic defect.