My cut & paste error inadvertantly changed the context of my point as to how
vaughnmr new that the comment "Tough . ."
was my interpretation only of B&H's private email to me.
That email was not posted here until my post you are replying to containing it, (then in part ony). So he could not have known what was or not said in it unless he had already seen it.
I have rectified my post to clarify that point.
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Originally Posted by Stitchawl
Yes. It was.
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Yes I said it was my interpretation in my post & then quoted the email to show why.
Quote:
Originally Posted by Stitchawl
Could it be that he knew this because it was stated by you also? Back on the first page? It was a telling clue.
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No! that is not correct! re read the first page and you will see that is not the case.
We can all cut & edit quotes to suit our cause - it's pretty pointless really as people can read the original for themselves.
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Originally Posted by Stitchawl
I've been a satisfied customer for 20+ years, having made many, many purchases from B&H with no difficulties.
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It matters not how many times you or others choose post here how good they have found B&H's customer service in the past. That's an as maybe. I am sure that where there has been little or no difficulties that was probably perceived as the case.
It is clear, confirmed by their own admissions however, that B&H made an error in this case costing their potential customer a not inconsequential sum of money - 10% of the value of goods ordered - for no mistake other than seeking to buy from them.
They could, and should have! rectified this at source. Instead of the flag waving gift voucher exercise costing them just $0.98c, when they new all along that it was worthless. As I had told them so right from the start and several times more well before it was mailed. Why when they admitted it was so did they not then do what they should have in the first place. Instead of saying that was all they could do and suggesting I go cap in hand to Visa asking that they pay the fees when it was no one other that B&H's fault.
Explain to me why you think it is good customer service for them continuing to expect others to pay for their mistake.
Quote:
Originally Posted by Stitchawl
There is an old saying in business; "Make someone happy and they tell a friend. Make someone unhappy and they tell ALL their friends.
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No they will tell everybody until the cause is rectified.
Good customer service? - those viewing this unnecessarily long thread will decide for themselves.