Quote:
Originally Posted by Fbone
I am not a B&H negotiator and have never purchased anything from B&H.
I will repeat myself and say that I, from the beginning, said B&H erred and possibly violated Federal postal regulations by charging your card in full on an non-shippable preorder item. And I agree you did nothing wrong. I was one of your earliest supporters.
In order to receive restitution it seems you have 2 choices. Either initiate a dispute or chargeback with your card issuer in an attempt to remove their fees. This is the purpose of chargeback; to correct errors not of the purchaser's or bank's doing. Or, escalate your complaint up B&H's company ladder and ask for additional monies.
I've found that complaints are settled more satisfactorily if you specifically state what you want. (ex: "please refund my account an additional $27.85 or send a bank check in the amount of $27.85 or send a $50 gift card to this address or change T&Cs to reflect new policy or retrain your employee "John") Otherwise, you leave them to choose and in your case they offered something you dont or cant accept. Simply telling them to remove the fees may not be possible as they didnt put them there in the first place.
|
The missing
at the end of my comment
Quote:
|
Have you taken a job as a negotiator for B&H?
|
put a sting there that was obviously not justified.