Quote:
Originally Posted by eGeezer
Exactly, but we had to vent over the distortions. As you say, that is now past history and we are moving on, trying to help Astak understand how their current actions (or lack thereof) are effecting their customer base.
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Yep I agree. I contacted Jenifer regarding my peeling paint fiasco, and to her credit she did get back to me rather quickly and prodded support to contact me. Unfortunately I don't feel comfortable sending the unit back and risk another round of no communication, so I decided to not to pursue the repair.
So ultimately what happened; I received an apology, I presented some issues and suggestion of using it as an example to look for issues in customer service, I'm no longer negative towards the company compared to as I was once about 2 weeks ago. I can only hope that Astak will take on board what we're saying. Unfortunately they still havent made any suggested amendments to the website. What are we now, over 3 weeks of "out of stock". New orders and products are coming but surely orders could have been placed to coincide with existing stock running out. I just recall Cool-ER having an "out of stock" on all products for a period of time, and look now....