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Originally Posted by columbus
Yes vaughnmr is quite right in his comment! "Tough!! it’s your problem not ours." was my interpretation of this part below of their reply
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Yes. It was.
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As Iv'e said so many times it was not an issue of exchange rate fluctuations but fees and charges
But then as the email correspondence was between me and B&H you should admit to us all quite how you know this.
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Could it be that he knew this because it was stated by you also? Back on the first page? It was a telling clue.
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I'm assuming you are yet another B&H employee posting here without declaring their interest. I've counted at least five so far.
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"I am not now, nor have I ever been, a member of any organization advocating violent overthrow of.... Oops! Wrong declaration. My bad.
I'm quite sure Henry Posner is the ONLY B&H employee posting here. The rest of us are just satisfied customers. There are enough of us to have kept B&H in business for many years, and make it the number one retailer in its field.
Of course, I will grant that it's possible that one requirement for working at B&H is to sign up and be active for years in many different forums
JUST IN CASE it's necessary to support Henry Posner
once every few years if a problem arises.
I've been a satisfied customer for 20+ years, having made many, many purchases from B&H with no difficulties that couldn't be worked out with customer service. Many purchases. I'll assume that the others in this thread who agree that B&H's customer service is very good have also made several purchases over the years. Yet the OP comes along, makes ONE PURCHASE, has problems that were
caused by his bank yet declares that he knows that B&H customer service is bad.
This, based upon one single transaction. Sounds more like the story of the 'Five Blind Men and the Elephant.'
There is an old saying in business; "Make someone happy and they tell a friend. Make someone unhappy and they tell ALL their friends." The OP was unhappy and told all his friends. Perhaps his next transaction would make him happy. But we'll never know about it.
Stitchawl