Quote:
Originally Posted by columbus
The result of this is that Visa quite rightly and within their ToC’s charged fees for supplying the Dollars in the first place then again for converting them back to Sterling – not mine or my card providers fault – B&H’s fault!
Why is it you think that either I or my card provider should pay for B&H’s errors?
Have you taken a job as a negotiator for B&H?
Again I have stated repeatedly from the outset, including in my email to them before starting this thread, that I expected them to correct their error by accepting the fees and charges at source with their card service provider. (I have never asked for a Gift card or any payment direct to me).
Is all that that clear and concise enough for you? - I’m sure it is for impartial viewers of this thread. (Views running at c.2000 as I post this)
I guess for some reason you and several others think they can hide the fact that it is clearly B&H’s responsibility for this error, by creating a smoke screen implying it was my fault somehow
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I am not a B&H negotiator and have never purchased anything from B&H.
I will
repeat myself and say that I, from the beginning, said B&H erred and possibly violated Federal postal regulations by charging your card in full on an non-shippable preorder item. And I agree you did nothing wrong. I was one of your earliest supporters.
In order to receive restitution it seems you have 2 choices. Either initiate a dispute or chargeback with your card issuer in an attempt to remove their fees. This is the purpose of chargeback; to correct errors not of the purchaser's or bank's doing. Or, escalate your complaint up B&H's company ladder and ask for additional monies.
I've found that complaints are settled more satisfactorily if you specifically state what you want. (ex: "please refund my account an additional $27.85 or send a bank check in the amount of $27.85 or send a $50 gift card to this address or change T&Cs to reflect new policy or retrain your employee "John") Otherwise, you leave them to choose and in your case they offered something you dont or cant accept. Simply telling them to remove the fees may not be possible as they didnt put them there in the first place.