Long post tying up a few loose ends.
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Originally Posted by Wetdogeared
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Originally Posted by Angst View Post
If the merchant had voided the original charge, (must happen same day), no charges would have been made to the customer's credit card. It looks like the merchant refunded the charge which results in the unnecessary charges to to the customers card. That's the merchant's fault, not the banks fault.
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Originally Posted by columbus View Post
Exactly the point!
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I totally agree, yet I've seen no explanation as to why this didn't happen.
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Originally Posted by bandhphoto View Post
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In order to deter credit card fraud and identity theft we have verification processes in place. For non-US customers we will ship to the customer's home or to a business address only if it's in the same country as the home or to a USA residence address. In addition, the credit card must have been issued in the same country as the residence. That was not the case here. Wire Transfer would have been an option...
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At a minimum, I would want an assurance from B&H that this won't happen again, and that they are in the process of changing their system to verify where and why they won't ship to certain locations at checkout time, not after the fact. |
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In addition, the credit card must have been issued in the same country as the residence.
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That was not in the terms and conditions at the time of order as detailed by Fbone & B&H -
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Originally Posted by Fbone
Perhaps, B&H can update the additional credit card requirement for international orders to their payment page to prevent further misunderstandings.
Currently it says: "We accept Visa, MasterCard, American Express, and Discover. Bank regulations require that the billing address of the order match the billing address associated with your credit card."
No mention the credit card has to be issued in the same country as billing address.
Thanks for your timely posts.
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Originally Posted by bandhphoto
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Originally Posted by Fbone View Post
Perhaps, B&H can update the additional credit card requirement for international orders to their payment page to prevent further misunderstandings.
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I've already submitted a web update request for this and expect to see it during October, when we return from our impending hiatus.
Henry Posner
B&H Photo-Video |
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Wire Transfer would have been an option...
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I'm as likely to send them money by wire transfer as they are to send goods to somebody with an invoice to be paid on receipt.