Just noticed these two posts also quoting what only B&H & I could have known!
Quote:
Originally Posted by vaughnmr
I tend to agree, the fees were imposed by his credit card bank, not by the vendor. The vendor's actions were in place to reduce fraud, and they made absolutely no money from this transaction, in fact they lost money, and unlike many other companies, they responded and tried to work with the customer. If the bank is charging fees for changing the money, he should go after them, B&H can do nothing about that.
And I'm going to stand up for B&H Photo once again, in my opinion, they are the best in the business.
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No!! - I lost money not them!!
Quote:
Originally Posted by Stitchawl
That was never said by anyone from B&H. That was said by the original poster. And only by the original poster.
B&H Customer Service immediately came into the situation and tried, within its powers, to satisfy the customer. In this case, it wasn't able to satisfy. That doesn't mean it didn't do all that it was able to do. It means it was unable to satisfy. Customer Service tried to help.
To me, a company that make a solid effort to rectify a problem, as B&H has, shows good customer service. I think we've all had experiences with companies that simply turn their backs on us when we have a problem. We know the difference between good and bad customer service. That doesn't always hinge upon the final results. It's customer 'service,' not customer always make me happy.
Stitchawl
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My earlier reply answers this