[TreeHugger]

Hello Everyone!
I have just joined because I need some help. As I can see there are quite a few experienced eBookers on the forum.

I own a Sony PRS-300 Reader which I'm very happy with, and I have been buying approximately 15 books from WHSmith which are on the reader. Recently I have been having problems with my computer which were sorted by wiping the C drive and then re-installing everything. The only problem is that I now can no longer read the books I bought from WHSmith. While they still show as being on the reader, when I click on the book, it shows as 'Protected Page' and I cannot get into the book. I can also not download the books again as the WHSmith system seems to think that I now have a new computer.

I have contaced WHSmith's dedicated eBook service team who simply said that there was nothing they could do about it. I now have £80 worth of books on my reader which I can no longer read.

Incidentally, I had some Waterstones eBooks on this reader as well, and when I contacted them about the same problem, they refunded me the money for these books so that I can buy them again, but WHSmith won't budge.

Any suggestions what I can do? I would be really grateful if someone could point me in the right direction.