Quote:
Originally Posted by JeremyR
Well, I was only looking for an e-reader. I don't care about wifi or a web browser.
I guess the Kindle 3 is okay, but it's somewhat soured me on Amazon where I've likely spent thousands over the years. I don't consider a form email telling me to call customer service to be very good customer support. Especially considering its their own product.
(I had problems with massive slowdown in sunlight with firmware 3.01. This was fixed in 3.02, but it would have been nice to get a reply from Amazon besides that form letter about calling CS support. 3 times they sent it. That's all they ever sent when I tried to communicate with them. Why an online company doesn't provide customer service only is beyond me).
|
If I can suggest a reason?
When you call CS, they can actually ask permission to look into your Kindle from their end, try to find the problem, and reset if necessary. I've had that done in the past.
Your problem, of course, would not have been able to be fixed that way, but they had no way of knowing that without trying.
No one ebook reader is right for everyone, and if you are really unhappy with your K3, and are over the 30 day return period, I'm betting you could sell your k3 right now on ebay or even here, and make your money back. The one year warranty would transfer, and you could get a device you felt more comfortable with.