[mrbanana]

Hi,

I have just been to Fictionwise to buy some books (spent half an hour choosing the books I wanted to buy) and then noticed my $50 micropay rebate balance had vanished. It now reads £0.0

I haven't bought anything from them since their Janet Evanovich promotion, which was just before most of their catalog vanished.

In their terms and conditions it now states the following:

Until June 2010 Fictionwise had a Micropay System that allowed deposits by members and supported micropay rebate promotions on some ebooks. Rebates and deposits for this system have been discontinued due to eBook industry changes and other factors. If you have an existing balance you may still use it until it is exhausted, but no further deposits may be made and there will be no further Micropay Rebates other than Buywise Large Transaction Rebates. Rebates are subject to expiration due to account inactivity.

Any account that becomes inactive for six months will be subject to Rebate expiration. An account is inactive if there are no purchases using either Micropay or Credit transaction for six months. Deposits do not expire but Rebates do.


Has anyone else had this problem or just me?

How long has this zeroing of micropay rebates been in effect?

I must say, I now feel cheated and will never buy anything from Fictionwise or their parent company Barns & Noble ever again.

$50 is a lot of money to lose on a technicality that I have never seen or heard anyone talk about before.

I just thought I'd post this as a warning to others who have, or had, a large micropay balance like me.



Update
I sent a polite, or as polite as I could be under the circumstances, request to Fictionwise to reinstate my micropay balance, and within 5 minutes they replied to my email and agreed to reinstate my balance in full.

So anyone with a balance who hasn't bought anything in a while should find something cheap to buy to keep their micropay balance active. And if your money has vanished, a polite email may get them to change their mind.