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I have to say, reading this thread I am absolutely amazed that the merchant concerned even allowed this error to occur in the first place. Let alone become an issue here, with getting on for 1,500 views so far. If this was a member of my staff they would not be for much longer.
It is clear from posts that the error was completely of the merchant’s own making. The original poster appears to have made reasonable, and by the merchants own responses factual statements.
The customer placed an order for goods, payment for which complied with the merchant’s terms and conditions in force at that time.
The merchant charged the full sum to the customers credit card and the order was accepted and confirmed by them. However it seems they subsequently applied a further and new condition to card payment, withdrawing their acceptance and canceling the order.
The issue seems to be that by fully charging the card then making a refund they have incurred costs and fees to their potential customer. Who has quite rightly asked to be refunded. Instead of just doing so at source they responded by saying they would give the customer a gift card against next purchase, but repeated they would still not accept the customers credit card, as *The billing address* was not in the same country as the card provider. How ridiculous!
It seems to me all they appear to have done is try to cover their mistake and limit damage by obfuscation, not to make recompense. The offer of the gift card is quite obviously as outrageous as it is useless.
There are a few post saying that the merchant’s customer service is exemplary, that is blatantly no so in this case.
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