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A superb service, Paul. They've only once got it wrong for us. That was when we switched our account and account manager this year from the UK to the US. It caused a major accountancy headache for us on the royalties front. Their mistake, they readily agreed, and they pulled out all the stops to sort it out PDQ.
Another wee bonus if you give a damn about our planet and tomorrow's generation is their policy of using top quality but 'woodless' paper.
LS is pretty superb. Right now, we're negotiating a sale-or-return deal with them to make PoD books more attractive to brick and mortar stores. I'll keep you up to speed on that. It could make a massive difference to small houses like ours and indie authors like your wife.
Very best to both. Neil
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