Quote:
Originally Posted by James_Wilde
This is a big problem with Iriver. The manual, the help desk for Europe. I get a little better help from the Swedish agent, but I can read between the lines of some replies that they're fighting the language divide, too.  |
This is maybe going to sound a bit esoteric, but I find myself getting a bit frustrated with iRiver -- not solely because the information flow to us as users is so sparse, and the help for user problems so hard to come by, but because in having spent our money on iRiver, we have a kind of vested interest in seeing the product do well and a sort of joint expectation that the company will do its best to see the product develops to its potential. (Yeah, I said it was esoteric.)
I think if there's such a thing as intellectual property, there's also such a thing as intellectual investment -- which is what you make in a company when you buy its products, or even (by way of example) go to work there. In a real sense, you've said "I'm throwing in my lot with you." So it's crap when the company doesn't make the effort, when you realise the product was just a market placeholder to draw revenue and ...
Oh look, it doesn't matter. I know what I mean, but putting it in words overstates it and makes it sound more impactful than I actually mean it. And I'm having trouble articulating it in the face of my expectation that someone will just come along and say "Yeah, get over it." (It is the internet, after all.)
Anyway. I wish iRiver was more proactive. And then they might have a bigger market share, which would only benefit us all.