Chalk up one more phone call.
This time I was told there is no "time frame" to expect the email detailing how to order the reader, just to keep an eye out for it.
She was saying that those of us who were unfortunate enough to have placed an order for one and gotten cancelled, it also cancelled out the promo price so they have to go back to their records and give it back 'by account'.
Other than that she wouldn't do anything else for me other than to re-explain that as soon as its all worked out I would get an email with instructions on how to order one at the promo price.
Back to the waiting game I guess.
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