Quote:
Originally Posted by timezone
This is not an accidental left behind issue. They provided a place to store the book. Can a business offer a place to store books and then say but sorry you can't pick up your book. But we will let you click on the download button for the thrill of it.
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I don't think you understand yet, they *don't* provide a place for you to store the book. The only books Fictionwise stores themselves are their multiformat books. For all DRM books they sell you access to the book stored *somewhere else* that the publisher chooses. They have no control over that somewhere else.
The bookshelf provides you a link to that somewhere else, not a storage place for the actual file. Fictionwise has no control over that somewhere else, and if the publisher has pulled the book there is nothing they can do.
A couple of books I pre-ordered prior to April 1, but that were released after April 1 were not there when I went to download them. However I simply emailed FW and got a refund for the purchase price. I even made out on the deal, because they were both 100% rebate books and I had already spent the rebate money, and they didn't demand it back or remove access to the other books I had purchased. However this case is different because I never had a chance to download the books before they were pulled.
FW has been destroyed due to this agency crap, but they are reasonable albeit slow to deal with. They even refunded my buywise membership with 4.5 years left, in full, and again I had gotten 100% rebate on it that I had already spent.
From what you've said it sounds as if FW has refunded your money, even after at least 6 months, and taken away the micropay you got for buying the book. What more do you expect from them?
-Marcy