Quote:
Originally Posted by eGeezer
Yeah, well, the lack of communication with potential customers only adds to the problem.
What would it take to put up a little update on the site the IS up, occasionally, thereby showing that they are not only still in business, intend to be in business, but care about having customers left over when they finally show back up on the web with a functioning website? (That's a rhetoric question, btw)
I am, however, glad to hear indications that they plan to stay in the ereader business, but nature abhors a vacuum, and so do potential customers. So in absence of "real" information, we are left to guess and wonder aloud.
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Exactly.
I realize not all web site makers are highly skilled. I certanily don't see myself as a web site guru; however, I have 15 web sites, and updating them takes little work.
I know someone who is trying to get tech support for their Astak reader, and getting no response for weeks. So I do wonder if they are staying in the field, or pretending. The screen has a problem, and a RMA number to replace the screen doesn't take over a month to deal with.
My next ereader will likely be a BeBook, or maybe a LBook
As someone who has done tech support for over 20 years, I seldom believe silly reasons why something is taking months to accomplish.