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There is no gray areas here. FW spells everything out clearly. The OP CHOSE not to download his books that were immediately available.
Stores sometimes allow lay-aways for clothes, but they give you a time limit on them to be picked up, and if not purchased, they go back out on the floor for someone who actually WANTS them.
You can try to nitpick away as far as language used or what you think is the right thing, but the OP blew it by not downloading right away as he was instructed to do so by FW. It was his error, NOT FW.
The bottom line is that he neglected to fulfill HIS personal responsibility & is now trying to blame anyone & everyone for HIS mistakes.
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