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I bought a lot of books at Fictionwise in the year or so before the Agency pricing fiasco, and many of them were purchased as mass buys during their sales, and downloaded using their bulk downloader. After April 1, I discovered that there were 3 books that I never downloaded because they "couldn't be downloaded via bulk downloader", and I didn't doublecheck the .txt file embedded in the zip file to ensure that I got everything. Sure would have been nice if a warning had been displayed at the bulk download webpage, though. My fault? I suppose so, but I expected Fictionwise to eventually start carrying the Agency 5 again so that I would eventually be able to download them, but it hasn't happened, and I now doubt that it ever will. If Fictionwise were a vibrant retailer, hoping to retain customers, I would expect them to refund my purchase price, but my impression is that B&N wants to shut Fictionwise down and is not particularly concerned about retaining customers at their Fictionwise subsidiary. It's too bad, because as a Nook owner, what they do at Fictionwise affects the way I feel about the parent company and affects whether I buy from B&N or their competitors.
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