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I don't think this has anything to do with Sony being a Japanese company! The one time I had an issue on the PSN, my problem was very quickly and politely solved.
Amazon is selling more Kindles because they are competing solely on price, and that isn't the most important thing to me. In my opinion the Sony Reader is a much better piece of hardware, and epub support plus the ability to take handwritten notes are what I want.
Hopefully I will be able to get this resolved quickly.
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