Quote:
Originally Posted by PocketGoddess
When I called Sony they said I would have to pay to ship the unit back to a repair center and wait at least two weeks. I think that's completely unacceptable. I paid $250 for a new ebook reader, not a refurb or repair on a defective unit!
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Wow! I knew Sony was crappy with customer relations but that is ridiculous. If you get a DOA (or even slightly faulty) Kindle, Amazon apologizes and sends you another one ASAP and without shipping costs either way. Plus they ship the replacement to you first, then you return the faulty one so you are not without a reader. Perhaps the Japanese corporations can take a lesson from an American company and discover why Amazon is selling several times as many readers as they are!