I will try to work it out with them first. I know I can return it, or get my credit card company involved if I have to. I was just hoping for some troubleshooting advice here.
My long experience with handhelds tells me there may be a very simple fix. There is no screen protector involved in this case, for example, but they have been known to cause touch screens to become unresponsive if installed too close to the edges of a screen, etc.
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