Quote:
Originally Posted by PlainBobMax
Earlier this year I purchased Under the Dome and Pirate Latitudes from Fictionwise. Even though I was not ready to read them, I purchased them in order to get the Micropay rebate while they still appeared on the NYT Best Seller List.
Instead of downloading them, I left them on my FW Bookshelf. Yesterday I tried to download them but got an error message saying the was a problem interacting with the retail site. I tried a number of times, then emailed support at Fictionwise informing them of the problem.
Today, I received NO reply from FW, but decided to try downloading the books again. I logged on and lo and behold, both of those books have been deleted from my bookshelf AS WELL AS my $34 Micropay balance.
So, I paid $47 for two books which FW has stolen back from me with no explanation.
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Fictionwise have not "stolen" them from you. When you buy a book, it's your responsibility to download it. Fictionwise don't store books themselves; they are downloaded from the distributor's server, and if the publisher has to withdraw the book for some reason, it then becomes unavailable for download. That's why FW explicitly TELL you to download, because they cannot guarantee that it will remain available.
It's unfortunate, but I'm afraid that it really is your own fault, not that of FW.