Quote:
Originally Posted by Steven Lake
Regardless of what happened internally (which, due to legal reasons we'll never know), the best thing Astak can do is to chalk this up as a learning experience, and then start applying some serious customer service. Honestly, if Astak wants to beat out all the other ebook companies, they're going to need to apply some major customer service on all fronts. They're also going to need to start listening to their customers a whole lot more. Happy customers bring more customers and happy customers are repeat customers. It's a simple rule of economics. Make your customers happy in whatever way you can, and you are guaranteed success in everything you do. Make those same customers angry and you will fail in the most miserable way possible.
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Especially in repair work.
I have spent the past months, since purchased my Astak, talking about it at work. I need encouragement, that Astak actually cares about its customers, before I start mentioning them again.
And there are folks at work who listen. I'm one of the computer tech people.