Quote:
Originally Posted by Relaxdfit
So, what Diesel is saying when referring to the computer response automatically generated first with any email is that Diesel Customer Support (which in any business plan is considered overhead) is more important than the customer’s (considered profit) time and frustration. I’ll take my ‘profit’ elsewhere.
|
We take customer service very seriously. The automated response happens first which can solve some issues immediately, but certainly not all client issues. From there, ALL tickets are read, and responded to 2-4 times daily. Our new website will be launched in 4Q 2010 and our programmers have taken into account many client suggestions to improve service and efficiency while still keeping costs low in order to provide great ebooks at competitive prices. Thanks again for your comments.