Quote:
Originally Posted by tamtam5
Hey...this is Tamara with Diesel eBooks. There is a computer generated automated response each time a ticket and post is submitted. Often it solves the client issue but not every time. I had to research your ticket a bit as the bundle was created in error. It never should have been made in MS reader format as only 5 of the 6 ebooks were offered in MS reader format. I am sorry for the error, have credited your purchase, and have removed the bundle format from our site. Let me know if I can assist you in the future if there is an issue. Thanks
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So, what Diesel is saying when referring to the computer response automatically generated first with any email is that Diesel Customer Support (which in any business plan is considered overhead) is more important than the customer’s (considered profit) time and frustration. I’ll take my ‘profit’ elsewhere.