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Regardless of what happened internally (which, due to legal reasons we'll never know), the best thing Astak can do is to chalk this up as a learning experience, and then start applying some serious customer service. Honestly, if Astak wants to beat out all the other ebook companies, they're going to need to apply some major customer service on all fronts. They're also going to need to start listening to their customers a whole lot more. Happy customers bring more customers and happy customers are repeat customers. It's a simple rule of economics. Make your customers happy in whatever way you can, and you are guaranteed success in everything you do. Make those same customers angry and you will fail in the most miserable way possible.
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