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My K3 came loose at the bottom and the slide button ceased to function. I called them about midnight on the 20th, and at lunch time today (36 hours later) the new K3 is in my hands, fully charged and working properly. They give you 30 days to send the defective unit back at no charge, and since I had kept the original shipping box, all I had to do was print the label from the Amazon website, tape it to the box and drop it off at the UPS store. The guy at the store even taped up the box for me. It was all very fast and easy, and not a hassle to send back at all. Major kudos to Amazon customer service.
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