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My experiences with B&H occurred years ago. I will grant that it could be vastly improved since then, but once I get burned by an outfit, I never go back. Once burned, twice shy.
As for the greatness of their photo division, years ago I tried to order 2 cameras from B&H. I gave the salesperson my credit card information and was told the items would ship the next day. Never shipped and was never billed. When I inquired, they had no record. The problem was, I believe, that all I wanted was the 2 cameras, none of the other peripheral items the salesman was trying to push.
As I said earlier, perhaps things have changed, but I'm not willing to find out when I can buy elsewhere.
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