Quote:
Originally Posted by Relaxdfit
I do NOT recommend Diesel ebooks. In the last week, I have sent several emails, (with ticket numbers) and all I get back is computer-generated emails with computer-generated solutions that have NOTHING to do with my questions. I ordered a 'bundle' of 6 books and they only sent a link to five. When I questioned where my 6th book was I received an email to Microsoft Activiation. On my second problem, I asked if books that I had ordered for my Microsoft Reader (which, by the way, is nothing but a nightmare--try any other program than that one), could be changed to a different format, they sent me emails for Microsoft Activation!?! I just took the credit I had available, ordered & paid for the same books in a different format. It was worth it not to ever have to deal with computers instead of humans. Diesel was a waste of my time and money.
|
Hey...this is Tamara with Diesel eBooks. There is a computer generated automated response each time a ticket and post is submitted. Often it solves the client issue but not every time. I had to research your ticket a bit as the bundle was created in error. It never should have been made in MS reader format as only 5 of the 6 ebooks were offered in MS reader format. I am sorry for the error, have credited your purchase, and have removed the bundle format from our site. Let me know if I can assist you in the future if there is an issue. Thanks