Quote:
Originally Posted by ficbot
I really think that in the coming 'ebook revolution' as we start hitting the tipping point here, authors will no longer be able to ignore these issues if they want to be successful. I mean, think about it from a business standpoint. Can you think of any other business where they would receive a letter that basically says 'here is my money in exchange for your product, do you want it?' and the letter will be dismissed or ignored?
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I bought an eBook via Simon & Schuster's website and there was a problem with it. There is no easy contact at S&S to actually deal with eBooks. I finally got someone who passed it onto someone else who emailed me and after exchanging email I did end up getting my money back. But that's not really what I wanted. I wanted a working eBook. But getting my money back was the best that could be done. I do think these big publishers that sell eBooks direct do need to have support in case something goes wrong.
Most people would have given up and just called it a loss. That's the sad part. They would have paid for a product that was useless.