[columbus]

Originally Posted by bandhphoto

We regret this unfortunate situation and the distress it has caused you. Under separate cover I am sending you a $25.00 B&H gift card which you can use for any future purchase here. I appreciate this is not the same as a refund but it is the very best I can do and I hope will be received in the spirit of reconciliation with which it is being sent.

Ok fair enough as & when it arrives I will come back to this thread to confirm so. I would not have posted this had I had a more satisfactory response from you in the first place.

In order to deter credit card fraud and identity theft we have verification processes in place. For non-US customers we will ship to the customer's home or to a business address only if it's in the same country as the home or to a USA residence address. In addition, the credit card must have been issued in the same country as the residence. That was not the case here. Wire Transfer would have been an option.

I fully appreciate your concern with the possibility of fraud.

Once I have the gift card, that has effectively confirmed my address. Presumably you will then accept my legitimate credit card, otherwise the gift card is of no use whatsoever.

Wire transfer gives me no consumer protection against loss, damage or in the event of you going out of business before despatching the goods. Unlikely maybe but in this day and age who knows.

The fact that your card and your home are from different countries had everything to do with it. B&H has no use of your cash once we've initiated the refund. US UCC regulations permit banks considerably more time to route refunds than they take to place charges. I do not know why this is so, but it is. We processed your refund immediately and from then until your bank confirms the funds have been restored to your account there is nothing we can do to speed the process.

We will. We will ship to your job if it is a different address in the same country but the credit card must be from the same country as well.

I don't have a Spanish credit card as I told Simon. I don't need one other than it seems to buy from you.

Enshrined in the European constitution is the right of free movement of its citizens both physically and financially.
It is the norm to live in one member state with finances in another. Hence as all my finances originate from the UK in £Sterling I have a UK sterling credit card.
So to satisfy you I would have to transfer £Sterling into €Euros then $Dollars and then pay the fees for a Spanish credit card I never use.

I've never had this problem from any supplier anywhere else in the world

Woe unto ye of little faith. I appreciate you're upset but don't you think I deserve the benefit of the doubt until I actually blow you off?

Well, Vamos a ver.

All's well that ends well!