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You get to a point where it becomes a delicate balance, I think. For example, my mother is not techy enough to remove DRM or use pirate sites or anything herself. So in an iTunes-like system, she probably would buy legitimately. But then you get into the tricky spot where even the walled garden is too complex for her---so now she asks me to buy the ebooks for her, and I do know how to tinker with them. So a customer who could have stayed in the lines is now not necessarily...
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