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kindlezzz · 09-21-2010, 11:34 AM

Not sure if I will ever order physical product from Amazon again.

As I mentioned before > Sept 4th shipping was confirmed, coming out of Kentucky, the account was billed. I selected standard shipping only, with an originally ETA of 09/13 to Toronto, which came and went - with no updates on the tracking site for DHL Global or Canada Post. Both of which - and I have spent hours now on the telephone, told me the tracking ID or Reference # is not accurate

. Included in those hrs were calls to Amazon who also had no luck with the provided #, although they were very nice and promised to call me back today yet again - the last day they could wait until processing another order - & marking the unit Lost. ( Although it seemed pretty obvious ).

So - literally 1.5 hrs on the phone today with them, trying to cancel the order, process a re-order, they tried to upgrade the shipping, everything under the sun but then told me Canada is "International Shipping" so only standard is available - was the final result - unreal

.

At one point they had $27.97 going against the credit card then tried to refund that (trying to process priority shipping), so I have no idea if that is going to be a problem as well. Then they said another power adapter had to be applied on the package which was a separate $20 charge which they said refunded accordingly.

A complete fiasco from day 1. And no I could not cancel my order completely because it was already processed against the card and in queue - otherwise I'd be getting one at Target next week since the wife wants to go shopping in the U.S.

Absolutely ludicrous, the only good thing is that I was dealing with one primary person at Amazon and each time over the last two weeks that she promised to call me - she did. Now she is calling me again on October 15th which once again - is the last day that this thing could possibly arrive - just to check that I've actually received it.

Now I need to scrutinize carefully what they are doing on my Visa. There may be an initial approx $160 charge, then a refund ? Then another ? Although they may have just left it untouched - even she did not know what will happen. There may be an attempt to charge $27.97 for expedited shipping? Then a refund of same ? But maybe nothing went through since the option could not be met (1-3 days to Canada is apparently impossible?) I'm not making this up

I suppose if there is a problem on the Visa statement rather then call someone now - I would prefer to speak with the same person directly on October 15th when she calls me back, someone else will likely screw things even more.

So yeah - thats what I get, new ETA for the unit is by October 15th.

What a business.

But what are you going to do, get mad at them? I appreciate the operators attempts at resolving the issues, what else can you ask for - other then those 3hrs of my life back over the last few weeks.

09-21-2010, 11:34 AM	#63
kindlezzz Kindle Convert Posts: 14 Karma: 10 Join Date: Aug 2010 Location: Toronto Device: K3 > finally arrived!	FUBAR to the MAX Not sure if I will ever order physical product from Amazon again. As I mentioned before > Sept 4th shipping was confirmed, coming out of Kentucky, the account was billed. I selected standard shipping only, with an originally ETA of 09/13 to Toronto, which came and went - with no updates on the tracking site for DHL Global or Canada Post. Both of which - and I have spent hours now on the telephone, told me the tracking ID or Reference # is not accurate . Included in those hrs were calls to Amazon who also had no luck with the provided #, although they were very nice and promised to call me back today yet again - the last day they could wait until processing another order - & marking the unit Lost. ( Although it seemed pretty obvious ). So - literally 1.5 hrs on the phone today with them, trying to cancel the order, process a re-order, they tried to upgrade the shipping, everything under the sun but then told me Canada is "International Shipping" so only standard is available - was the final result - unreal . At one point they had $27.97 going against the credit card then tried to refund that (trying to process priority shipping), so I have no idea if that is going to be a problem as well. Then they said another power adapter had to be applied on the package which was a separate $20 charge which they said refunded accordingly. A complete fiasco from day 1. And no I could not cancel my order completely because it was already processed against the card and in queue - otherwise I'd be getting one at Target next week since the wife wants to go shopping in the U.S. Absolutely ludicrous, the only good thing is that I was dealing with one primary person at Amazon and each time over the last two weeks that she promised to call me - she did. Now she is calling me again on October 15th which once again - is the last day that this thing could possibly arrive - just to check that I've actually received it. Now I need to scrutinize carefully what they are doing on my Visa. There may be an initial approx $160 charge, then a refund ? Then another ? Although they may have just left it untouched - even she did not know what will happen. There may be an attempt to charge $27.97 for expedited shipping? Then a refund of same ? But maybe nothing went through since the option could not be met (1-3 days to Canada is apparently impossible?) I'm not making this up I suppose if there is a problem on the Visa statement rather then call someone now - I would prefer to speak with the same person directly on October 15th when she calls me back, someone else will likely screw things even more. So yeah - thats what I get, new ETA for the unit is by October 15th. What a business. But what are you going to do, get mad at them? I appreciate the operators attempts at resolving the issues, what else can you ask for - other then those 3hrs of my life back over the last few weeks.