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I hate to sound like a killjoy but you gotta see it from Amazon's point of view. The Kindle is a much faster seller as compared to the DX. So it only makes business sense to deploy faster service (in this case, updates) to the larger market. They get a good name i.e. Amazon is perceived to have listened to its customers.
In case of the DX they probably do not have large number of units moved, hence they take their time with the support as well since it's not in their 'emergency' radar.
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