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Originally Posted by devilsadvocate
Mean. 
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Especially since XP enables the firewall automatically.
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To be fair, most ISP techs are trained to start with lowest-common-denominator types who don't know their LAN from their WAN (they just loooooove me ), but that's like leaving a nickel tip for a waitress instead of just leaving nothing at all.
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I make it clear from the start I'm a tech. This at least makes them apologetic about making me go through the same troubleshooting steps with them on the phone that I already did before calling them.
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I'd just block it at the firewall and tell 'em thanks for nothing.
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Yep.
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Dennis