Quote:
Originally Posted by columbus
Some 10% of the goods value, just for B&N to decide they did not want to supply me after all.
Quite why they did not do that before actually charging the card and confirming the order I do not understand. Every other company I have bought from in the US has placed a provisional charge to verify funds and card details before finally billing. As is the norm here in Europe, resulting in no unnecessary charges to either party.
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First, I suggest you edit your text to replace B&N with B&H. Although B&N is often the recipient of complaints, it is unfair to name them here when your complaint is with B&H.
Second, I have never said anything in reply to posts that favorably speak of B&H, after all, everyone has his or her own experience. But my personal experience with B&H is such that I would rather pay a 20% higher price for the same item -- or not buy the item at all -- than to buy it from B&H. Your customer service response is a typical B&H response. Its attitude has been for quite some time that they have enough business and don't need mine.
When I worked in New York City I would occasionally go into their store. You could do cartwheels and handsprings and still be ignored.
I don't know if
J&R ship internationally, but if they do, they would be a much better outfit to buy from.