I am posting this for my sister, who bought a Kobo on my recommendation. She is currently on an extended sailing trip which is the reason she bought the Kobo. Her first one had a problem and she was able to return it for a replacement before she left about 10 days ago. Now she is desperate because the new one has the same problem! She has limited internet access which is why I am involved! OK here goes. This is part of her email to me:
"the kobo screen has a series of black lines vertical and horizontal. It looks like a piece of paper that went through a printer with an ink cartridge that was running low. I did try resetting several times--but maybe you can tell kobo about it. The serial number is (not sure I should paste it here). There is also a FCC ID --NOIKBN416 and model no N416
This is my second KOBO that this happened to--I am really peeved to say the least."
Any suggestions? She won't be back in Canada until October and I want to help her. Thanks!