Quote:
Originally Posted by JeremyR
Well, see that's the thing. While I'm glad they fixed it (hopefully, I will give it a try tomorrow which is supposed to be sunny), I'm also irked at their customer service.
Instead of just sending me a form letter to call customer service every time I emailed them about the problem, why not tell me (even send me a form letter) they were aware of the problem and working on it?
So I dunno.
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While the e-mail could have more info in it they want you to call CS so the can run through your problem a lot more efficiently than via e-mail, check how your using the device, monitor the Kindle via wi-fi, check you have the latest firmware etc, they will even call you if you don't want to pay the charges.
Amazon CS rocks!, it's a well known fact so to say you are thinking about returning the Kindle just because they sent you an e-mail so they could discuss the problem via phone is just mad.