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Originally Posted by starrigger
Doranna, I'm sorry to hear of your negative experience with the Baen program. I've found it to be a customer-friendly site, but their royalty rate to authors is on the low side, and they do make mistakes. (They put my Free Library books up for sale for a while, by mistake. But they caught it, apologized, took them down, and sent me a check--enough for dinner at a downscale restaurant.)
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It would be inappropriate to go into detail here, but my negative experience with the program--and one of my books was among the very first to go up--goes far beyond low royalty rates and even beyond the things that were obvious (if inexcusable) mistakes.
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Re your pirated books, are you certain it's the Baen ebooks that were pirated?
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It would be naive of me to state so with utter certainty, but the facts don't add up to coincidence. (I will mention that I was with them before the program, and not all of my books were entered into the program.)
I'm not staying awake nights over it. I was only responding to Dennis' post, which didn't reflect my experience in any fashion.
The Baen program itself has been successful in many ways and has created understandable loyalty and a good reader resource. It is, however, an example of how the experience can be different behind the scenes.